Returns/Exchanges

We are confident that you will love every purchase from us. We want you to shop with confidence so rest assured we have a 7-day return policy which means you have 7 days from your order delivery date to request a return.

Please note: Mahdera does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center.

Begin Return Process HERE

Your package must be postmarked by the 7th day after it has been delivered in order to be accepted. Items used, washed, stained, damaged, or late will be sent back to the address listed on your order. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on white colored items, sale items, gift cards, formal gowns, swimwear, and/or bodysuits/ attached undergarments.

Discounted or SALE items are considered FINAL SALE.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, free of stains or damages, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

FREE RETURNS via REDO

We now offer return protection for all orders called Redo, which you can purchase at checkout.
If you purchase Redo for $1.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.

If you choose not to buy Redo, you can still return, but you will have to cover the cost of the return shipping label.
Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for an exchange or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special
discounted items are not eligible for free returns.

 

Any returned items will be inspected for signs of wear or smoke. In the event the item does not match the original condition, the buyer will not receive a store credit.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or rejected. 

Please note, we reserve the right to refuse any exchange that does not meet our requirements including any signs of wear

Damages and issues
Here at Mahdera, we inspect all items before shipping therefore, damaged merchandise is unlikely. Please inspect your order upon reception and in the rare event the item is defective, damaged or if you receive the wrong item,  please reach out to us so that we can evaluate the issue and make it right.

Exchanges
We cannot guarantee that any product will remain in stock in any particular size therefore the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.